Sutton Strings

Return Policy:

Builders carried by Sutton Strings have been carefully selected based on a soild reputation for fine craftsmanship and the exclusive use of quality materiels. Buyers can rest assured that each and every instrument undergoes thorough inspection and quality control measures throughout the production process. When instruments are received by Sutton Strings, they are immediately checked for any anomalies or flaws to guarantee that you receive the best possible product.

Shipping Policy

Sutton Strings uses Fedex and Fedex ground for a shipping carrier unless otherwise requested. Products ship within 1-2 business days after payment is received. Tracking numbers will be emailed to customer within 24 hours prior to shipment departure. All guitars are packed in bubble wrap and protected beyond standard shipping practices. The odds of a guitar being damaged in transit are extremely low.

If the instrument you ordered from Sutton Strings does not meet your expectations for any reason, you have three days to notify us that you would like to make a return. The instrument must be shipped by the next business day. All shipping charges will be absorbed by the buyer. Once received, all returns will be carefully inspected for any damages incurred before a refund is granted. If the instrument is damaged while in the hands of the shipping agent, please contact us immediately.

Privacy Policy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Security Policy

Your payment and personal information is always safe with Sutton String. We use the latest Secure Sockets Layer (SSL) technology to ensure each transaction is secure and safe. Information such as credit card numbers, names and addresses cannot be viewed by others.

I understand and accept the refund policy